Shipping & Liability Policy

Effective Date: 27 August 2026

1. Carrier Selection

We partner with major UK carriers including Royal Mail, Evri, and DPD. Carrier selection depends on speed, cost, and destination. Standard shipping uses discounted corporate rates.

2. Carrier Liability Limits

• Royal Mail: £20 (Special Delivery) to £1 (standard)
• Evri: £20 (no-age service limit) to liability for loss of goods
• DPD: £100 per parcel (unless declared higher value)

Higher-value items require additional insurance.

3. Our Liability

We are NOT liable for:

• Loss or damage by carrier after handoff
• Delays caused by carriers or weather
• Inadequate customer packaging
• Items shipping without insurance when applicable
• Force majeure events (strikes, natural disasters)

Our liability is capped at the value of services provided in the preceding 12 months.

4. Insurance

High-value shipments (>£100) should be insured. Customers are responsible for purchasing insurance if desired. We can arrange insurance at cost+2% admin fee.

5. Tracking & Delivery

We provide tracking numbers via your dashboard/API. Delivery timeframes are estimates only. We do not guarantee specific delivery dates except for premium services.

6. Damage Claims Process

1. Inspect delivery within 3 days
2. File claim with carrier (we provide tracking/proof of delivery)
3. Follow carrier's claims procedure (typically 3-8 weeks to resolve)
4. We assist but do not advance payments

Contact: info@dagfulfilment.co.uk | 07796 596942

Registered office: Suite 696, 80a Ruskin Ave, Dartford, DA16 3QQ, United Kingdom

Trading address: Swansea, Wales, United Kingdom