Effective Date: 27 August 2026
Fulfillment and logistics services are non-refundable once orders have been processed or shipped. We can only accommodate cancellations prior to order processing.
If you request return of stock stored in our facility:
If goods arrive damaged due to carrier fault, you must file a claim with the shipping carrier within their timeframe (typically 3-5 days). We will assist in the claims process but are not liable for carrier damage.
For orders lost in transit, file a claim with the carrier. Carrier compensation is limited per their terms and may require 30-60 days to process. We recommend insurance for high-value shipments.
Billing disputes must be raised within 30 days of invoice date. We will review the complaint and provide documentation supporting charges.
If you cancel an order before processing begins, cancellation fees (typically 10-15% of order value or minimum handling charge) will apply.
Contact: info@dagfulfilment.co.uk | 07796 596942
Registered office: Suite 696, 80a Ruskin Ave, Dartford, DA16 3QQ, United Kingdom
Trading address: Swansea, Wales, United Kingdom
