Privacy Policy

Last updated: 27 August 2026

1. About Us

DAG Digital Solutions Ltd (trading as DAG Fulfilment), Company Number 17382053, provides third-party logistics and fulfillment services.

2. Data We Collect

We collect and process the following data on your behalf:

Customer names, addresses, and contact details
Order information and transaction history
Payment information (processed securely by payment providers)
Shipping and delivery information
Product inventory data
Communication records

3. Legal Basis for Processing

We process your data on the basis of:

Contract performance (fulfilling your orders)
Legal obligations (tax, shipping regulations)
Legitimate interests (operational efficiency, fraud prevention)

4. Data Retention

We retain customer data for 6 years following final transaction (UK tax retention requirements). Data may be retained longer if required by law or for legal claims.

5. Data Security

We employ industry-standard security measures including encryption, restricted access, and regular security audits. However, no system is entirely secure, and we cannot guarantee absolute security.

6. Third Parties & Data Sharing

We share data with:

Shipping carriers (Royal Mail, Evri, DPD, etc.) for delivery
Payment processors for transaction handling
Your e-commerce platform (Shopify, WooCommerce, etc.)
Accountants and legal advisors

We do NOT sell customer data to third parties.

7. Your Rights (GDPR)

You have the right to:

Access your data
Correct inaccurate data
Erasure ('right to be forgotten') where applicable
Data portability
Object to processing

8. Complaints

If you have concerns about our data handling, please contact the UK Information Commissioner's Office (ICO) at www.ico.org.uk

Contact: info@dagfulfilment.co.uk | 07796 596942

Registered office: Suite 696, 80a Ruskin Ave, Dartford, DA16 3QQ, United Kingdom

Trading address: Swansea, Wales, United Kingdom